Lilian at her new permanent job as a career service specialist at the Northeast WorkSource Center
After losing her job, Lilian decided to change her career and went back to school to become a surgical technologist. After graduating from her program in 2017 as a surgical technologist, she was unable to find a job and ended up homeless.

In July 2018, Lilian received a referral to work as a front desk receptionist at the Northeast WorkSource Center, run by EWDD partner Goodwill Southern California.

Lilian started off answering calls and greeting clients, along with working at the WorkSource career resource center, which allowed her to interact with clients one-on-one.

The Northeast WorkSource Center noticed Lilian’s potential and encouraged her to apply for a Workforce Innovation and Opportunity Act (WIOA) career service specialist position. She was hired for the job in December 2018.

“I am very grateful to everybody here at the Northeast WorkSource Center for helping me to succeed, for always encouraging me,” she said. “Now I have a permanent job. There is a quote I always remember. ‘It’s not about how many times you fall down, is about how many times you get back up.’”

Learn about the various programs and benefits offered through EWDD Employment Services and WorkSource Centers.

This story is part of the EWDD UPDATES from the week of February 4, 2019. Read this issue and more.